Changing the delivery of IT

Tony Bishop

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Top Stories by Tony Bishop

We are entering a new phase of IT where organizations must orient delivery of service across the entire IT supply chain to behave and operate in a real time manner. Those organizations that don’t embark on this transformational journey will not deliver the desired business growth and maximized shareholder value that is the fiduciary responsibilities of IT executives in support of their businesses. Let’s call this the Service Orientation of IT, where leading innovative firms are using as a strategy to improve the long term competitive position of business – by delivering anytime, anywhere information and processing as the business needs/when they need it. Service Orientation of IT require firms to implement well targeted capabilities of service agility, optimized transaction IT unit cost and dynamic execution control into a “service-oriented” IT (SOIT) platform. A ... (more)

IT Change Management: The Foundation to the Cloud

IT shops continually struggle with keeping resource documentation up to date. Too often IT departments seem resigned to accepting mediocre results, as if the world conspires against them. Resource tracking is a prime example of this. Fundamentally, the different organizational aspects refuse to comply with these manual processes to keep a CMDB updated. This creates the number one barrier to moving to some form of a cloud-like delivery model. Furthermore, advancements in virtualization have made the situation worse, as software resources have been severed from physical resources. T... (more)

Fit for Purpose Datacenters to Enable Clouds

Cloud Computing Expo on Ulitzer The trigger for this post is a conversation I've had far too often with an IT executive who has  an ambitious plan to leverage hypervisor virtualization to create a new data center infrastructure upon which his entire business would run.  The goals are laudable; dramatic cost reductions, increased availability, decreased time to market (as measured by how long it takes to provision a VM)...all things any sensible business or IT executive wants, right?  But when I asked about their plans for business applications that didn't fit his deployment opti... (more)

Clouds for the Enterprise Security & Performance

Cloud Security Journal The intent of the blogs is to provide the thought leadership for readers seeking to create a sound strategy for exploiting cloud computing for the enterprise. Foundational principles of enterprise-class clouds To create a real-time enterprise, firms must assemble an IT operation that executes as the business behaves: on demand, ad-hoc and predictable calendar events The IT delivery model must accommodate an as-needed/when-needed set of capabilities that deliver information, processing, and collaboration in an on-demand manner Operational risk cannot be sac... (more)

Enterprise Cloud Computing Requires Service-Level Discipline

Adaptivity at Cloud Expo Organizations have become increasingly dependent on technical infrastructure to enable customer interactions. As such, the business has a vested interest in making sure its technology partners understand what constitutes good customer experience so that it’s prepared for projected volumes and rapidly knows how to resolve any impediments. Yet, the industry standard model and best practices for establishing, managing, and measuring contracts via traditional Service Level Agreements (SLAs) has not been successful. In practice most agreements are based on si... (more)