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SupportSoft Shares Insights on Service Automation Installation and Verification for Efficient Triple Play Adoption at Broadband Europe 2005

SupportSoft Shares Insights on Service Automation Installation and Verification for Efficient Triple Play Adoption at Broadband

REDWOOD CITY, Calif., Dec. 12 /PRNewswire-FirstCall/ -- SupportSoft, Inc. , a leading provider of Real-Time Service Management (RTSM(TM)) software, will share insights at the 2nd annual Broadband Europe conference on how digital service providers can efficiently deliver the most compelling "triple play" experience for their customers, and better position themselves to increase revenue, retain subscribers and create a sustainable competitive advantage through service automation.

SupportSoft's Andrew Keevil will show how both "zero-touch" installation automation and service verification are crucial to the success of triple-play delivery. To help reduce customer support costs and ensure customer satisfaction from day one of any triple-play service requires that service providers have a single solution that can provide a complete view of both the 'last mile' of the provider's network and customer premises equipment (CPE) to better manage, diagnose and resolve problems in real time.

As Europe's premier broadband forum, Broadband Europe brings together a wide range of international broadband industry leaders, including service providers, content providers, carriers (fixed and wireless), policy makers, standardization bodies and professional organizations to showcase and discuss the latest and most promising developments in the industry-from broadband components to products, systems and services.

WHAT: "Triple Play or Triple Problems? Achieving Customer Satisfaction Through Service Automation." WHO: Andrew Keevil, Solutions Marketing Director -- EMEA, SupportSoft WHERE: Broadband Europe 2005 Palais des Congres de Bordeaux Bordeaux, France For more information, visit / WHEN: Tuesday, December 13th 11:00 a.m. - 11:20 a.m. local time About SupportSoft

SupportSoft, Inc. is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to improve enterprise endpoint automation and technical support and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Auna, Belgacom, BellSouth, Casema, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TDC Cable TV, TeliaSonera, UPC and Verizon. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, BT, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include ACS, CGI, CompuCom and CSC. For more information, visit

SupportSoft, Inc.

CONTACT: Jennifer Massaro of SupportSoft, Inc., +1-650-556-8596, or

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