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2012 Annual User Experience Management Survey: Service Level Agreements

Challenges and Opportunities in User Experience Management

Knoa Software, Inc. (www.knoa.com) hosted a webinar entitled “Service Level Agreements are Broken – Best Practices and New Tools Close the Gap between IT, Vendors and Enterprise Application Users.” The webinar covered topical issues about Service Level Agreement challenges and reviewed the best practices and new technologies which can positively impact business operations during new release deployment. Download the full whitepaper at http://pages.knoa.com/dc_register_SLA_survey_2012.html

The goal of the survey was to gauge the current market view of the utility and challenges associated with current Service Level Agreement measurement tools and practices. Over 204 registrants, from a global audience of information technology professionals, had potential access to the survey and all questions. Please note that not all registrants participated and not all participants answered all questions within the survey.

Areas of focus include overall satisfaction with the Service Level Agreement tools, features used, key organizational metrics, diversity of process, and other relevant information.

Survey Approach

This webinar included our annual Service Level Agreement survey for 2012. This white paper includes the results of this survey for 2012.

The goal of the survey was to gauge the current market view of the utility and challenges associated with current Service Level Agreement measurement tools and practices. Over 204 registrants, from a global audience of information technology professionals, had potential access to the survey and all questions. Please note that not all registrants participated and not all participants answered all questions within the survey.

Areas of focus include overall satisfaction with the Service Level Agreement tools, features used, key organizational metrics, diversity of process, and other relevant information.

For parties interested in Service level agreements, SLA, user experience management, user performance

More Stories By Derek Harris

Derek Harris Sr. is a senior technology writer and blogger with more than 20 years experience in journalism.

While covering a broad spectrum of technology segments, his focus is weighted on enterprise technologies in the data storage, security and infrastructure spaces.