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SupportSoft Elaborates on How to Profitably Deliver IPTV Services

SupportSoft Elaborates on How to Profitably Deliver IPTV Services

REDWOOD CITY, Calif., Aug. 30 /PRNewswire-FirstCall/ -- SupportSoft, Inc. , a leading provider of software and services that automate the resolution of technology problems, will share insights on how broadband service providers can effectively manage IPTV complexity in order to increase service adoption and customer satisfaction, while reducing operational costs.

Marc Itzkowitz, director of product management for SupportSoft, will discuss "The Critical Role of Customer Service in IPTV Deployments." The Webinar will focus on how operating costs can easily spiral out of control if service providers don't have the systems in place to deal with customer support issues when they deploy new triple play services such as IPTV. A high degree of automation is required, not only during the installation phase but throughout the whole customer life cycle. This Webinar will review likely requirements for customer support and discuss ways of addressing those requirements.

WHAT: Online Webinar "The Critical Role of Customer Service in IPTV Deployments" WHO: Marc Itzkowitz, Director of Product Management, SupportSoft WHEN: Wednesday, September 6th 11:00 a.m. PDT To register visit: http://www.lightreading.com/webinar.asp?doc_id=27878 About SupportSoft

SupportSoft is a leading provider of software and services that automate the resolution of technology problems. Digital service providers benefiting from SupportSoft solutions include Belgacom, BellSouth, Bharti Airtel, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera, UPC and Verizon. Enterprises that have licensed SupportSoft products include ADP, Bank of America, BT, Kimberly-Clark, Sony and Symantec. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include CGI, CompuCom, CSC and IBM Global Services. For more information visit http://www.supportsoft.com/ .

SupportSoft, Inc.

CONTACT: Jennifer Massaro of SupportSoft, Inc., +1-650-556-8596, or
[email protected]

Web site: http://www.supportsoft.com/

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